W19 Privacy Policy — Your Data is Safe with Us

W19 collects various types of data to deliver its services. There is a specific reason behind every piece of data collected, and only what is necessary is gathered.

Information collected at registration:

• Full name & date of birth
• Mobile number & email address
• Residential Address
• National ID or passport number (for KYC verification)

Information collected automatically while using the service:

• IP address & device information
• Browser type & operating system
• Page visit time and session data
• Betting history & transaction records
• Cookie & local storage data

W19 uses your data solely for the purposes listed below — nothing more.

With your consent, w19 may occasionally send you emails or SMS about new offers, bonuses, or promotions. You can unsubscribe at any time if you no longer wish to receive these messages.

W19 does not sell your personal data. However, limited information may be shared with trusted partners where necessary to operate the service.

Data may be shared when:

• With authorized payment gateways to process transactions.
• With licensed KYC providers for identity verification.
• With government authorities when required by law or court order.
• With security agencies for fraud investigations.
• With contracted IT service providers for technical operations.

All third parties are bound by a Non-Disclosure Agreement (NDA). They may only use the data for the specified purpose and are not permitted to share it elsewhere.

W19 uses industry-standard security technology to protect your data. Our security framework is regularly reviewed and updated.

Our security measures:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall Protection: Advanced firewalls are in place to prevent unauthorized access.
• Two-Factor Authentication: Two-factor authentication is available for login.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Limited Access Policy: Only authorized personnel can access data on a need-to-know basis.
• Data Backup: Data is backed up regularly so it can be recovered in the event of any issue.

In the event of a security breach, we will promptly notify affected users and take the necessary steps. While no system is entirely infallible, we continuously work to strengthen our protections.

W19 uses cookies on its website. Cookies are small text files stored in your browser that help improve the site's functionality.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. Disabling these cookies will affect the site's functionality.
• Performance Cookies: Used to analyze site usage and improve your experience.
• Functionality Cookies: Helps remember your preferences and settings.

You can delete or disable cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.

W19 does not retain your data longer than necessary. Retention periods depend on the purpose for which the information was collected.

• Account Information: For the duration of the active account and up to 5 years after closure.
• Transaction Records: 7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Support contact: Up to 2 years after resolution.
• Browsing Logs: Up to 90 days.

Once the retention period expires, data is securely deleted or anonymized. You may also request the removal of specific data before that period ends.

W19 fully respects your rights over your personal information. You have the following rights:

• Right to Access Your Data: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may limit how certain information is used.
• Right to Opt Out of Marketing: You may opt out of promotional communications.

To exercise any of these rights, email us at support@w19.click. We will respond to your request within 30 days. Please note that some data may not be erasable due to legal obligations.

W19 is strictly for users aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.

If a minor has registered by mistake, please bring it to our attention and we will immediately close the account and delete all associated data.

If you know of a minor using w19, please let us know immediately.

W19 reserves the right to update this privacy policy at any time. If significant changes are made, registered users will be notified via email or an on-platform notice.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page from time to time.

Privacy Contact:

• Email: support@w19.click
• Write in the subject line: "Privacy Request"
• Expected response time: 24–48 hours