W19 Terms & Conditions — Complete Terms of Use

These Terms and Conditions ("Terms") constitute a legal agreement between the w19 online gaming platform ("w19", "we", "us") and the user ("you", "member").

W19 is a licensed online Sports Betting and gaming platform. By using this platform, you confirm that you have read, understood, and agreed to abide by these Terms and Conditions.

As used in these Terms, "Services" refers to all offerings provided by w19, including the website, mobile platform, betting features, casino games, bonus programs, and customer support.

To open an account with w19, the following conditions must be met:

• You must be 18 years of age or older.
• You must register with accurate and truthful personal information.
• Each person may hold only one account.
• Multiple accounts from the same IP address or device are not permitted.
• The payment method you use must be registered in your own name.

If the information provided at registration is found to be false or incomplete, w19 reserves the right to terminate the account and forfeit any deposited funds. A copy of your national ID or passport may be requested as part of KYC (Know Your Customer) verification.

W19 reserves the right to decline any registration request without providing a reason — particularly for residents of countries where online gaming is prohibited.

W19 currently supports deposits and withdrawals via bKash, Nagad, Rocket, and Upay. Additional payment methods may be added in the future.

Deposit Terms:

• Minimum deposit amount is ৳500.
• Deposits are credited to your account instantly.
• No additional charges on deposits.
• Deposits may only be made from a payment account registered in your own name.

Withdrawal Terms:

• Minimum withdrawal amount: ৳500.
• Withdrawals are typically processed within 15–30 minutes.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawing bonus funds requires the applicable wagering conditions to be met.
• Withdrawals may be temporarily suspended in cases of suspected suspicious activity.

W19 reserves the right to verify any transaction. Where money laundering or fraudulent activity is suspected, relevant information may be disclosed to the appropriate authorities.

The following rules apply when placing bets on w19:

• Bets will only be accepted if your account has sufficient balance.
• Once a bet is confirmed, it cannot be changed or cancelled.
• Once a match has started, bets may only be placed in Live Betting markets.
• Bets placed at erroneous odds due to a system error may be voided.
• If a match is cancelled or abandoned, stakes for the affected bets will be refunded.

W19 reserves the right to set betting limits. Maximum bet amounts may change during special events or circumstances. Accounts showing unusual betting patterns may be subject to investigation.

In the event of any dispute regarding betting results, w19's decision is final. Official sources and data are used to determine all outcomes.

W19 offers a range of bonuses and promotional offers, each with its own specific terms and conditions.

General Bonus Terms:

• The welcome bonus is available once on your first deposit only.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Bonus wagering requirements generally range from 10x to 30x.
• Bonuses that are not used within the specified period will be automatically forfeited.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.

Bonus abuse — including bonus arbitrage and the use of fake accounts — is strictly prohibited. Any such activity will result in immediate account termination and forfeiture of all bonuses.

W19 reserves the right to modify, suspend, or cancel any promotional offer. For full details on bonuses, Bonus Page see here.

The following activities are strictly prohibited on w19:

• Using another person's account.
• Placing bets using bots or automated software.
• Placing bets using information related to match-fixing or manipulation.
• Unauthorised access or hacking of platform systems.
• Money laundering or any other illegal financial activity.
• Creating multiple accounts using false information.
• Threatening or harassing w19 staff or other members.

For any of the violations above, w19 may immediately suspend the account, forfeit the balance, and take legal action if necessary.

W19 believes betting should be a source of enjoyment — never a means of income. That's why we actively promote responsible gaming.

Our platform offers the following features:

• Option to set deposit limits (daily/weekly/monthly).
• Option to temporarily suspend your account for a set period of time.
• Option to permanently close your account (self-exclusion).
• Referral to professional support for gambling addiction.

If you feel your betting is getting out of control, please contact our support team immediately or Responsible Gaming Visit the page.

Your personal information is of the utmost importance to us. w19 ensures the highest level of security when collecting, storing, and using your data.

Information we collect:

• Personal information provided at registration (name, phone number, email).
• Transaction records and history.
• Browsing and usage data.
• Device and IP address information.

Your information is never sold to third parties. Data may only be shared where required by law or under a government directive. For more details, please see our Privacy Policy Read.

You may close your account at any time by contacting w19. Please make sure to withdraw any remaining balance before closing your account.

W19 may close an account under the following circumstances:

• Violation of these Terms and Conditions.
• Registering with false information.
• Fraudulent or suspicious activity.
• Extended inactivity (more than 12 months).
• For legal or regulatory reasons.

Any legitimate funds remaining after an account closure will be returned. However, balances may be forfeited if the account was closed due to a violation.

W19 is not liable for the following:

• Bets lost due to internet disconnection.
• Third-party service issues (e.g., mobile banking downtime).
• Loss resulting from your own negligence or sharing your password with others.
• Not achieving expected returns from betting.

For any disputes or complaints, please contact our customer support team first. We aim to respond within 48 hours. If the issue remains unresolved, you may escalate it to the relevant regulatory authority.

These Terms are governed by the applicable laws of Bangladesh. In the event of a legal dispute, both parties will first attempt to resolve the matter through mutual discussion.